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Accessibility

Accessibility Statement

Last updated: December 12, 2025

Our Commitment

Serenity Movers NYC is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our users.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Accessibility Features

Our website includes the following accessibility features:

  • Clear and consistent navigation structure
  • Descriptive page titles and headings
  • Alternative text for images
  • Sufficient color contrast for text readability
  • Keyboard navigation support
  • Responsive design that works on various devices and screen sizes
  • Readable fonts and clear typography
  • Form labels and instructions
  • Skip navigation links

Assistive Technologies

Our website is designed to be compatible with the following assistive technologies:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation

Known Limitations

Despite our best efforts, some areas of our website may not yet be fully accessible. We are actively working to address these issues and improve accessibility across all pages. If you encounter any accessibility barriers, please let us know.

Third-Party Content

Some content on our website may be provided by third-party services. While we strive to ensure all content is accessible, we may have limited control over the accessibility of third-party content.

Accessible Services

Serenity Movers NYC is committed to providing accessible moving services to all customers. We offer:

  • Multiple ways to request quotes and book services (phone, email, online form)
  • Clear communication throughout the moving process
  • Assistance with special accessibility needs during moves
  • Alternative formats for documents upon request

Feedback and Contact

We welcome your feedback on the accessibility of our website. If you encounter accessibility barriers or have suggestions for improvement, please contact us:

Serenity Movers NYC

4447 Carpenter Ave. Suite 7, Bronx, NY 10470

Phone: (877) 887-1818

Email: customerservice@serenitymovers.com

We aim to respond to accessibility feedback within 3-5 business days.

Continuous Improvement

Accessibility is an ongoing effort. We regularly review our website and update our practices to ensure we continue to meet and exceed accessibility standards. This accessibility statement is reviewed and updated regularly to reflect our current efforts.