Question 1

How much does it cost to move in NYC?

Accepted Answer

NYC moving costs typically range from $500-800 for studios, $700-1,100 for 1-bedrooms, $1,000-1,600 for 2-bedrooms, and $1,500-2,500+ for larger apartments. Final pricing depends on distance, floors/stairs, and services needed.

Question 2

What is the average cost to move a 2-bedroom apartment in NYC?

Accepted Answer

A 2-bedroom apartment move in NYC typically costs $1,000-1,600 for local moves. This includes 3 movers and takes approximately 5-6 hours. Additional services like packing may increase the cost.

Question 3

Do you charge extra for stairs?

Accepted Answer

Yes, stair charges apply when there's no elevator access. We typically charge $25 per flight of stairs. This is discussed during your quote so there are no surprises.

Question 4

What payment methods do you accept?

Accepted Answer

We accept cash, all major credit cards (Visa, MasterCard, American Express), and certified checks. Payment is due upon completion unless other arrangements are made in advance.

Question 5

Do you require a deposit?

Accepted Answer

For local moves, we typically don't require a deposit. Long-distance moves may require a deposit to secure your date. We'll clarify this during your quote.

Question 6

Are there hidden fees?

Accepted Answer

No. We provide transparent, upfront pricing. All potential charges (stairs, long carry, tolls) are discussed during your quote. What we quote is what you pay.

Question 7

What's the minimum charge for a move?

Accepted Answer

Our minimum charge is typically 2-3 hours depending on the type of move. We'll provide exact details when you request a quote.

Question 8

How far in advance should I book my move?

Accepted Answer

We recommend booking 2-4 weeks in advance, especially during peak season (May-September). However, we also offer same-day and next-day service based on availability.

Question 9

Can you move me on short notice?

Accepted Answer

Yes! We offer same-day and next-day moving services based on availability. Call (877) 887-1818 to check our schedule.

Question 10

Do you offer weekend moves?

Accepted Answer

Yes! We offer flexible scheduling including Saturdays, Sundays, and holidays to accommodate your schedule.

Question 11

Do you move on holidays?

Accepted Answer

Yes, we're available on most holidays including Memorial Day, Labor Day, and Fourth of July. Call to confirm availability for specific holidays.

Question 12

What's the best time of year to move in NYC?

Accepted Answer

October through April is typically less busy and may offer better rates. Peak season (May-September) sees higher demand, especially at month-end, so book early.

Question 13

What's the best day of the week to move?

Accepted Answer

Mid-week (Tuesday-Thursday) often has better availability and potentially lower rates. Weekends and month-end dates book up fastest.

Question 14

Can I change my moving date?

Accepted Answer

Yes, with at least 48 hours notice. We'll do our best to accommodate date changes based on our availability.

Question 15

How long will my move take?

Accepted Answer

Studio/1-bedroom: 3-4 hours. 2-bedroom: 5-6 hours. 3-bedroom: 6-8 hours. 4+ bedroom: 8+ hours. Time varies based on distance, stairs, and amount of items.

Question 16

What time do movers arrive?

Accepted Answer

We provide a time window (usually 2 hours) and call 30 minutes before arrival. First moves typically start between 8-9am, afternoon moves between 12-2pm.

Question 17

Do I need to be present during the move?

Accepted Answer

Yes, or you must designate a responsible adult (18+) to be present at both locations to answer questions, provide access, and sign paperwork.

Question 18

What should I do before the movers arrive?

Accepted Answer

Pack personal items and valuables, disconnect appliances, disassemble furniture if possible, ensure parking is available, and clear pathways. We'll handle the rest.

Question 19

What if my move takes longer than estimated?

Accepted Answer

We'll discuss options with you. Most moves stay within the estimated time, but if yours takes longer, we'll communicate transparently about additional time and costs.

Question 20

Can I ride in the moving truck?

Accepted Answer

No, for insurance and liability reasons, customers cannot ride in the moving truck. You'll need to arrange your own transportation.

Question 21

What if it rains on moving day?

Accepted Answer

We move rain or shine! Our team is experienced in protecting your belongings from weather. We use plastic wrap, tarps, and covered trucks.

Question 22

Do you provide packing services?

Accepted Answer

Yes! We offer full packing (entire home), partial packing (selected rooms), and unpacking services. All materials included: boxes, tape, bubble wrap, and specialty containers.

Question 23

How much does packing service cost?

Accepted Answer

Packing services typically add $200-400 depending on home size. Full-service packing for a 2-bedroom apartment usually costs $300-400.

Question 24

Can I pack myself to save money?

Accepted Answer

Absolutely! Many customers choose to pack themselves. We recommend professional packing for fragile items, and we're happy to provide boxes and materials.

Question 25

Do you sell packing supplies?

Accepted Answer

Yes, we sell boxes, tape, bubble wrap, and packing paper. Contact us for pricing and to arrange delivery or pickup.

Question 26

How many boxes do I need?

Accepted Answer

Studio: 15-25 boxes. 1-bedroom: 25-40 boxes. 2-bedroom: 40-60 boxes. 3-bedroom: 60-90 boxes. We can provide a detailed estimate based on your inventory.

Question 27

What size boxes should I use?

Accepted Answer

Small boxes for heavy items (books, dishes), medium boxes for general items (kitchen, toys), large boxes for lightweight items (linens, pillows). We'll guide you.

Question 28

Can you move a piano?

Accepted Answer

Yes! We specialize in moving uprights, baby grands, and concert grands. Our team has specialized equipment and training for safe piano transport. Additional charges apply.

Question 29

Do you move antiques and fine art?

Accepted Answer

Absolutely. We offer white-glove service for fine art, antiques, and valuable items with specialized packing materials and careful handling.

Question 30

Can you move my safe?

Accepted Answer

Yes, we can move most safes. We need to know the dimensions and weight in advance to bring appropriate equipment and crew size.

Question 31

What items can't you move?

Accepted Answer

We cannot transport hazardous materials (paint, chemicals, propane tanks), perishable food, plants, pets, illegal items, or extremely valuable items (jewelry, cash, documents) that should be transported personally.

Question 32

Can you move plants?

Accepted Answer

For local NYC moves, yes. For long-distance moves, we generally cannot move plants due to regulations and the length of transport.

Question 33

Do you disassemble and reassemble furniture?

Accepted Answer

Yes! We disassemble beds, tables, and modular furniture for safe transport and reassemble everything at your new location. This is included in our standard service.

Question 34

Can you move TVs and electronics?

Accepted Answer

Yes. We recommend original packaging if available. If not, we'll wrap and protect electronics with blankets and moving pads. Consider unplugging 24 hours before.

Question 35

Do I need a certificate of insurance (COI) in NYC?

Accepted Answer

Many NYC buildings require a COI. We provide this documentation free of charge - just give us your building's requirements at least 3-5 days before your move.

Question 36

What is a certificate of insurance for moving?

Accepted Answer

A certificate of insurance (COI) is a document proving the moving company has proper insurance coverage. NYC buildings require this to protect against potential damage to property and ensure the moving company is legitimate.

Question 37

How do I get a certificate of insurance from you?

Accepted Answer

Contact us at least 3-5 business days before your move with your building's COI requirements. We'll email the certificate directly to your building management or provide it to you.

Question 38

What information do you need to provide a COI?

Accepted Answer

We need: building name and address, management company name and contact info, minimum insurance requirements, and whether the building needs to be named as 'additional insured'.

Question 39

How long does it take to get a COI?

Accepted Answer

Typically 1-3 business days. Request it at least 5 days before your move to allow time for building management approval and any revisions needed.

Question 40

Is there a fee for the certificate of insurance?

Accepted Answer

No, we provide COIs free of charge as part of our service. It's a standard requirement for NYC moves.

Question 41

What if my building rejects the COI?

Accepted Answer

Rare, but if it happens, contact us immediately. We'll work with your building to meet their specific requirements or adjust coverage as needed.

Question 42

Do both buildings need a certificate of insurance?

Accepted Answer

Yes, if both your current and new buildings require one. Many NYC buildings do, especially luxury high-rises and managed properties. Verify with both building managements.

Question 43

What if my building requires a reservation?

Accepted Answer

You're responsible for booking elevator/service entrance reservations with your building management. Let us know the confirmed time, and we'll work with your schedule.

Question 44

Do you handle parking permits?

Accepted Answer

You're responsible for obtaining parking permits from the NYC DOT if needed. We'll advise you on whether permits are necessary for your specific locations.

Question 45

Can you navigate narrow NYC hallways and staircases?

Accepted Answer

Yes! Our team has extensive experience with NYC's unique challenges - narrow hallways, tight staircases, brownstone walk-ups, and high-rise buildings.

Question 46

Which NYC boroughs do you serve?

Accepted Answer

We serve all five NYC boroughs: Manhattan, Brooklyn, Queens, The Bronx, and Staten Island, plus Westchester, Long Island, New Jersey, Connecticut, and Pennsylvania.

Question 47

Are you licensed and insured?

Accepted Answer

Yes, we are fully licensed (NYS DOT: 34554, USDOT: 1395829) and insured. We carry comprehensive liability and workers' compensation insurance.

Question 48

What insurance coverage do you provide?

Accepted Answer

We provide basic liability coverage of 60 cents per pound. For full-value protection, we can recommend trusted third-party insurance providers for complete peace of mind.

Question 49

Should I get additional moving insurance?

Accepted Answer

We recommend additional insurance for high-value items or if you want full replacement value coverage. Basic coverage may not fully cover expensive items.

Question 50

What if something gets damaged?

Accepted Answer

File a claim within 30 days with photos and documentation. We investigate all claims promptly and work to resolve them fairly according to your coverage level.

Question 51

How do you protect my belongings?

Accepted Answer

We use professional-grade packing materials, furniture pads, stretch wrap, and secure loading techniques. Our team is trained in proper handling and placement.

Question 52

What if my building's elevator or walls get damaged?

Accepted Answer

We take precautions to protect building property (padding elevators, corners). Our insurance covers any accidental building damage caused by our team.

Question 53

Do you offer storage?

Accepted Answer

Yes, we provide climate-controlled storage facilities with 24/7 security monitoring in the Bronx. Short-term and long-term options available.

Question 54

How much does storage cost?

Accepted Answer

Storage costs vary by size and duration. Contact us for current rates and availability. We offer competitive pricing for both short and long-term needs.

Question 55

Can I access my items in storage?

Accepted Answer

Yes, with advance notice. Contact us to schedule access to your storage unit during business hours.

Question 56

Is storage climate-controlled?

Accepted Answer

Yes, our facilities are climate-controlled to protect your belongings from temperature and humidity fluctuations.

Question 57

What is your cancellation policy?

Accepted Answer

Cancellations must be made at least 48 hours prior to avoid fees. Cancellations within 48 hours may incur a cancellation fee.

Question 58

Can I reschedule my move?

Accepted Answer

Yes, with at least 48 hours notice. We'll work with you to find a new date that fits our schedule and yours.

Question 59

What if I need to change my move details?

Accepted Answer

Contact us as soon as possible if your pickup/delivery address, apartment size, or service needs change. We'll update your quote accordingly.

NYC Moving Questions Answered

How much does it cost to move in NYC?

Pricing & Costs

Booking & Scheduling

Moving Day Logistics

Packing Services

Items We Move

NYC-Specific Questions

Insurance & Liability

Storage Solutions

Cancellations & Changes

Still Have Questions?