Blog
Expert advice, NYC moving guides, and company updates from the Serenity Movers team.
Quick Answer: If the crew arrives with fewer movers than expected, compare the actual crew with the written estimate or booking confirmation and call the office before the job gets far underway. Ask whether another mover is coming, whether the scope or price changes, and whether the smaller crew can still meet the building window safely.
Usually, yes, if you are self-packing. Closed, sealed boxes are easier to stack, carry, and protect. Open cartons and loose items can slow loading and may require the crew to repack them if professional packing was not included in the quote.
Quick Answer: Usually, yes for personal desk contents and clearly assigned small items, while movers handle furniture and the company or IT controls equipment that needs standardized packing or security. Give employees the same containers, labels, deadline and no-pack rules so the mover receives a consistent office instead of dozens of different packing systems.
Quick Answer: Check the new apartment, old apartment, truck and inventory before assuming the box is lost. Then notify the moving company in writing immediately, identify the box as specifically as possible, and preserve photos, labels, inventory records and delivery paperwork for the mover's trace or claim process.
Yes, a remote pack-and-move can be possible if the mover has authorized access, a clear inventory, written instructions, building approval and a reachable decision-maker. Separate valuables and anything that must not be packed before the crew arrives.
Usually, yes, if the moving company and building allow it and you designate someone who has authority to make decisions, sign required documents, provide access, and verify the shipment. Tell the mover in advance who that person is.
Yes. Many movers can handle a single-item pickup from a seller, store, storage unit or another apartment. Give them the item dimensions, pickup access and destination building rules before booking, especially if your building requires a COI or freight-elevator reservation.
No. COI approval only confirms that the building accepted the insurance paperwork. You may still need a freight-elevator reservation, loading-dock slot, move deposit, approved hours or separate management confirmation before the crew is allowed to work.
Yes. Managed NYC buildings can require moving crews to use a designated service entrance, loading area or freight-elevator route. Send the building instructions to the mover before moving day because the required entrance can change truck positioning, carrying distance and timing.
Some NYC buildings require movers to use a loading dock or designated service entrance, while others load from the street. Ask building management before booking the crew because the dock may have its own reservation window, truck-size limits and COI rules.
