Quick Answer: Check the new apartment, old apartment, truck and inventory before assuming the box is lost. Then notify the moving company in writing immediately, identify the box as specifically as possible, and preserve photos, labels, inventory records and delivery paperwork for the mover's trace or claim process.
Yes, a remote pack-and-move can be possible if the mover has authorized access, a clear inventory, written instructions, building approval and a reachable decision-maker. Separate valuables and anything that must not be packed before the crew arrives.
Usually, yes, if the moving company and building allow it and you designate someone who has authority to make decisions, sign required documents, provide access, and verify the shipment. Tell the mover in advance who that person is.
Yes. Many movers can handle a single-item pickup from a seller, store, storage unit or another apartment. Give them the item dimensions, pickup access and destination building rules before booking, especially if your building requires a COI or freight-elevator reservation.
No. COI approval only confirms that the building accepted the insurance paperwork. You may still need a freight-elevator reservation, loading-dock slot, move deposit, approved hours or separate management confirmation before the crew is allowed to work.
Yes. Managed NYC buildings can require moving crews to use a designated service entrance, loading area or freight-elevator route. Send the building instructions to the mover before moving day because the required entrance can change truck positioning, carrying distance and timing.
Some NYC buildings require movers to use a loading dock or designated service entrance, while others load from the street. Ask building management before booking the crew because the dock may have its own reservation window, truck-size limits and COI rules.
Professional packers can move quickly and may pack ordinary items unless you clearly separate trash, donations, personal essentials and anything that should stay behind. Create a visible do-not-pack zone before they arrive.
Plastic can help during transport, but long-term storage needs moisture control. Do not seal damp upholstery inside airtight plastic. Use clean, dry protection and follow the storage facility’s guidance for the unit conditions.
Possibly, if the moving agreement or written company policy says parking violations or difficult-access charges are passed through to the customer. Other movers absorb tickets as an operating cost. Ask before booking and do not treat a surprise ticket charge as automatically standard.
