If your movers cancel or fail to arrive, first protect your building access and lease deadline, then contact backup movers with the exact inventory and approved elevator window. Keep the cancellation record and do not rush into an unverified replacement just because the situation is urgent.
Do not assume appliance hookups are included in a moving quote. Movers may transport appliances once they are properly disconnected, while water, gas or specialized electrical connections may require a qualified third party. Confirm the exact scope before moving day.
Yes, many movers can handle one pickup with two delivery stops if the route, inventory split and building access are planned in advance. Label each item by destination and give the mover both buildings’ elevator and COI requirements before the quote.
Usually, but the mover’s availability and your cancellation or rescheduling terms control. Contact the company as soon as the date changes and confirm any new price, deposit treatment, and building reservations in writing.
Often, yes, if the piece is structurally sound and fits the route. Flat-pack furniture can become weaker after repeated disassembly, so the safest choice is usually to leave it assembled unless access or weight requires partial breakdown.
You are not required to feed the moving crew, but having water available is a thoughtful practical courtesy, especially on a hot or physically demanding move. Food is optional; if the job runs through a meal period, ask the crew lead how breaks are handled.
Quick Answer: Stop and compare the actual inventory with the estimate before deciding what gets left behind. Ask why the truck capacity is short, whether another vehicle or trip is available, what any added cost will be, and document which items remain. Do not let the crew make unrecorded choices about what stays behind.
Quick Answer: If the crew arrives with fewer movers than expected, compare the actual crew with the written estimate or booking confirmation and call the office before the job gets far underway. Ask whether another mover is coming, whether the scope or price changes, and whether the smaller crew can still meet the building window safely.
Quick Answer: Check the new apartment, old apartment, truck and inventory before assuming the box is lost. Then notify the moving company in writing immediately, identify the box as specifically as possible, and preserve photos, labels, inventory records and delivery paperwork for the mover's trace or claim process.
Usually, yes, if the moving company and building allow it and you designate someone who has authority to make decisions, sign required documents, provide access, and verify the shipment. Tell the mover in advance who that person is.
